FAQs

My Account
Barcode (13 digits):
PIN (4 digits):

How do I find articles?
How do I find books?
How do I find CDs/LPs?
How do I borrow or renew item?
How do I check my hold status?
How do I find my barcode and PIN?
How do I get off-campus access?
How do I request books or articles?
How do I request non-Neos materials?
How do I use the reserve collection?
How do I view and pay my fines?

How Do I Find Articles?

To find articles select a database or collection listed under e-resources, or do a search in Quick Start..
If you already know the bibliographic information (periodical title, volume, date, author, title, etc) use Find It or the Full Titles Journal list.
If unsure as to which database or collection to search use one of the Recommended Resources as listed in your subject area first. These are your best options for the topic you have chosen. Click the title of the resource you want to use.
Each resource may appear slightly different, all have a search box.
For more help searching a specific e-resource, look for a "Help" link or icon.
Once you have performed a search, review the results. Each listing will provide you with the article title, journal title, author names, and the date when the article was published. If a full-text (either HTML or PDF) version of the article is available, you will be presented with a link to it. If not, click the "Find It" link to view other options, as well a form for requesting an Inter Library Loan.
Typically you can review more detailed information about an article by clicking on the title.

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How Do I Find Books?

Established in 1994, NEOS is a cooperative library consortium consisting of government, hospital, college and university libraries throughout Alberta. To find items in the King’s collection, you need to search this online catalogue.
Go to the main NEOS Catalogue search screen or use the search box at the top of the page. It is also available in the Quick Start box.
Enter the title of the book or other relevant keywords (subject keywords, author's name etc.). Optional steps:

Select title, author, or subject in the "any field" drop-down menu to make your search more specific. "Any field" is the most open-ended option and retrieves the most results.
Select the type of material you would like to find (e.g. books, DVDs, etc.) using the "any format" menu.
Select The King’s University College Library to limit your results to the King’s collection.

Click "Search". From the results list click on book titles to view their call numbers and availability status. You will need the call number to locate the item in the library. If the book is owned by another NEOS library, place a HOLD.
Check if the item is in the Circulating, Reference, Curriculum, or Music Score collection.
If you need help, contact one of the Library Staff.

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How Do I Find CDs/LPs and Music Scores?

Finding CDs or LPs for use In Library Only

Go to the main NEOS Catalogue search screen or use the search box at the top of the page.
Enter the artist, composer or title of the music you are looking for, or other pertinent words that might help find it in the catalogue.
In the Library drop-down menu, select "The King’s University College" to limit your results to items in the King’s music collection. Please note: most other NEOS libraries do not allow CDs to be borrowed by King’s students.
In the Format drop-down menu, select "Music / CDs".
Click the "Search" button.
From the results screen, click on the title of the CD you are interested in to view the call number you will use to locate the item in the library.
Headphones are available for borrowing.

Finding Music Scores

Go to the main NEOS Catalogue search screen or use the search box at the top of the page.
Enter the composer or title of the score you are looking for.
In the Library drop-down menu, select "The King’s University College" to limit your results to items in the King’s CD collection.
Click the "Search" button.
From the results screen, click on the title of the item you are interested in to view the call number you will use to locate it in the library.
Scores are located along the north wall.

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How to Borrow Library Materials

Bring all items you would like to borrow to the Circulation Desk.
Present your ID card to the staff member serving you.
You will be advised as to the Date Due as well as given a receipt.

Loan Periods	Students	Faculty & Staff	NEOS Borrowers
Circulating Collection	2 weeks	Semester Loan	2 weeks
Curriculum Materials	2 weeks	2 weeks	Non-circulating
DVDs, VHS, LP’s, CD’s	In library use only	4 days	In Library use only
Reserve Collection	Varies by item	Varies by item	No Loan
Music Scores	2 weeks	Semester Loan	2 weeks

Please note: Items may be renewed twice, this includes items from other NEOS libraries. If an item has been placed on hold or requested by another person, it cannot be renewed and must be returned to its home library.

How to Renew Library Materials Online

Login onto My Account.
Review the titles you have out and click the box next to the items you would like to renew.
Click the "Renew Selected Items" button.
Review the items that were renewed. Items that do not renew will bel due on the original due date.
If you experience any problems, call the Circulation Services desk at 780-465-8304.

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Checking Holds Status

To see if requested books or articles have arrived:

You will receive an email when the item is available.
Check under My Account.
Check the Holds Shelf. Any items will be filed by the first 3 letters of your surname, and the last 4 digits of your barcode.
Sign out the items at the Circulation Desk
If you have questions, call the Circulation Desk at 780-465-8304.

To view the status of book requests, including your place in the hold queue:

Login to "My Account" by entering your library barcode and PIN.
Review the titles you have placed holds on for status.
If you experience any problems, call the Circulation Desk at 780-465-8304.

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Library Barcode and PIN

Barcode or User ID:
Your library barcode number is the 13 digit number located under the barcode on your student identification card .

PIN:
If you are a student, your default PIN is the last four digits of your Student ID. For faculty and staff, your PIN is what was chosen when you registered as a Library User. If you do not know your PIN contact the Circulation Desk at 780-465-8304, or library@kingsu.ca

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Off-Campus Access to Library Resources

King's e-resources are restricted to use by King’s students, faculty and staff.
You will be asked to authenticate on a NEOS screen when off-campus.

You must provide:

13-digit barcode number and PIN number

You can change your PIN by logging into My Account.

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How to Request Books or Articles

Requesting Books from other NEOS Libraries

To request a book from another NEOS Library, search the catalogue and locate the item.
Click Place Hold.
Use the drop-down menu to select The King’s University College as your desired pickup location.

Requesting Articles from outside King’s Library

To request an article from another NEOS Library, enter the article citation in Find It .
If the article is not available in one of King’s databases, one of the options is to request it via Interlibrary Loan.

Fill in as much information as possible (including your email) and the submit the request.
3. There is an online ILL request form located under Services.

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Interlibrary Loan

Requests for NEOS Materials

There is a Monday - Friday delivery of books between NEOS libraries during fall and winter semesters, and delivery 3 days per week from May through August. Books requested from NEOS libraries outside the city of Edmonton may take 2 or 3 days longer to arrive. There is no cost to King's students, faculty or staff for this service.

Requests for Materials Outside NEOS

King’s faculty, students and staff may request books and articles not available within NEOS. Delivery times vary and there may be costs which will be communicated to the requestor before the library requests the material.

Requests can be made by emailing ILL staff at library@kingsu.ca or by filling out an interlibrary loan form available on the Library Web page.

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Reserve Collection

Faculty may put items for the class on Reserve, where they are available on short term loans to maximize usage. The collection is house at the Circulation Desk. You need to know the course name and the title of the item.

Most items are on 2 hour loans, but there are other loan periods. Many are available on Overnight loans which begin 1 hour before library closing and due back at 8:00 am the next day (or 10:00 am on Saturdays). The fines for late reserve items are $1.00/hour. Items must be returned to the basket on the Circulation Desk unless the Library is closed - then use the return drop by the Library entrance.

Our Reserve items are not available to patrons from other libraries. Items on Reserve at other libraries are not available to King’s patrons!

Faculty Please Note:
The library staff needs 48 hours to process and enter any items to be placed on Reserve. Please keep this in mind before asking your students to use the collection.

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How to View and Pay Library Fines

Login to at the top of the page.
Review the information presented for any fines you have incurred.
Visit the library Circulation Desk to pay fines. Cash, debit card, credit card and personal cheques are accepted. You can pay online. Go to the Registry Web Page, Online Services, Online Payments and follow the steps. You can only pay fines on materials that have been returned to the library.
If you have questions, call the Circulation Desk at 780-465-8304.

Please note: Items may be renewed twice. If an item has been placed on hold or requested by another person, it cannot be renewed and must be returned.

Fines

Type of Item	Amount
Circulating Collection	$1.00 / day
Reserve Items	$1.00 / hour
Items from other NEOS libraries	Varies

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