FAQs

My Account
Barcode (13 digits):
PIN (4 digits):

How do I find articles?
How do I find books?
How do I find CDs/LPs?
How do I borrow or renew item?
How do I check my hold status?
How do I find my barcode and PIN?
How do I get off-campus access?
How do I request books or articles?
How do I request non-Neos materials?
How do I use the reserve collection?
How do I view and pay my fines?

How Do I Find Articles?

To find journal, magazine, or newspaper articles select a database or collection listed under e-resources.
If you already know the bibliographic information (periodical title, volume, date, author, title, etc) use Find It.
If unsure as to which database or collection to search use one of the Recommended Resources as listed in your subject area first. These are your best options for the topic you have chosen. Click the title of the resource you want to use.
Each resource may appear slightly different, although most will present you with a search box to enter terminology related to your topic.
For more help searching a specific e-resource, look for a "Help" link or icon.
Once you have performed a search, review the results. Each listing should provide you with the article title, journal title, author names, and the date when the article was published. If a full-text (either HTML or PDF) version of the article is available, you will be presented with a link to it. If not, click the "Find It" link to view other options, as well a form for requesting an Inter Library Loan.
Typically you can review more detailed information about an article by clicking on the title.

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How Do I Find Books and Other Materials?

NEOS is a group of 19 libraries in Central and Northern Alberta that share a single online catalogue. To find items in the King’s collection, you need to search this online catalogue.
Go to the main NEOS Catalogue search screen or use the search box at the top of the page.
Enter the title of the book or other relevant keywords (subject keywords, author's name etc.). Typically, the more words you enter, the less results you get. Optional steps:

Select title, author, or subject in the "any field" drop-down menu to make your search more specific. "Any field" is the most open-ended option and retrieves the most results.
Select the type of material you would like to find (e.g. books, DVDs, etc.) using the "any format" menu.
Select The King’s University College Library to limit your results to the King’s collection.

Click "Search". From the results list click on book titles to view their call numbers and availability status. You will need the call number to locate the item in the library.
Check if the item is in the Circulating, Reference, Curriculum, or Music Score collection.
If you need help, contact one of the Library Staff.

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How Do I Find CDs/LPs and Music Scores?

Finding CDs or LPs for use In Library Only

Go to the main NEOS Catalogue search screen or use the search box at the top of the page.
Enter the artist, composer or title of the music you are looking for, or other pertinent words that might help find it in the catalogue.
In the Library drop-down menu, select "The King’s University College" to limit your results to items in the King’s music collection. Please note: most other NEOS libraries do not allow CDs to be borrowed by King’s students.
In the Format drop-down menu, select "Music / CDs".
Click the "Search" button.
From the results screen, click on the title of the CD you are interested in to view the call number you will use to locate the item in the library.
All CDs are located at the Circulation Desk. One of the Library staff will retrieve it for you. Headphones are also available for borrowing there.

Finding Music Scores

Go to the main NEOS Catalogue search screen or use the search box at the top of the page.
Enter the composer or title of the score you are looking for.
In the Library drop-down menu, select "The King’s University College" to limit your results to items in the King’s CD collection.
Click the "Search" button.
From the results screen, click on the title of the item you are interested in to view the call number you will use to locate it in the library.
Scores are located along the wall nearest the Music Listening Room.

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How to Borrow Library Materials

Bring all items you would like to borrow to the Circulation Desk.
Give your King’s ID card to the staff member serving you.
You will be advised as to the Date Due.

Loan Periods	Students	Faculty & Staff	NEOS Borrowers
Circulating Collection	2 weeks	Semester Loan	2 weeks
Curriculum Materials	2 weeks	2 weeks	Non-circulating
DVDs, VHS, LP’s, CD’s	In library use only	Campus use	In Library use only
Reserve Collection	Varies by item	Varies by item	No Loan
Music Scores	2 weeks	Semester Loan	2 weeks

Please note: Items may be renewed twice, this includes items from other NEOS libraries. If an item has been placed on hold or requested by another person, it cannot be renewed and must be returned to its home library.

How to Renew Library Materials Online

Login at the top of the page.
Review the titles you have out and click the box next to the items you would like to renew.
Click the "Renew Selected Items" button.
Review the items that were renewed, noting those that were not renewed are still due on the original due date.
If you experience any problems, call the Circulation Services desk at 780-465-8304.

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Checking Holds Status

To see if requested books or articles have arrived:

You will receive an email, telling you that the items are available.
Check under My Account or
Check the Holds Shelf, located near the Library Exit. The items are filed by the first 3 letters of your surname, and the last 4 digits of your barcode.
Sign out the items at the Circulation Desk
If you have questions, call the Circulation Desk at 780-465-8304.

To view the status of book requests, including your place in the hold queue:

Login to "My Account" by entering your library barcode and PIN.
Review the titles you have placed holds on for current status.
If you experience any problems, call the Circulation Desk at 780-465-8304.

Please note: Items may only be renewed twice. If an item has been placed on hold or requested by another person, it cannot be renewed and must be returned to its home library.

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Library Barcode and PIN (Personal Input Number)

Barcode or User ID:
Your library barcode number is the 13 digit number located at the bottom of your student identification card .

PIN (personal input number):
If you are a student, your default PIN is the last four digits of your Student ID. For faculty and staff, your default PIN is the last four digits of your home phone number, unless you’ve changed it under My Accounts. If you are not sure, or unable to remember what you changed it to, one of the Library Staff can assist you at the Circulation Desk.

Still having trouble? Contact us at 780-465-8304, or library@kingsu.ca

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Off-Campus Access to Library Resources

Many library e-resources are restricted to King’s students, faculty and staff.
To use these licensed resources off-campus, you must provide:

13-digit barcode number and PIN number

You can change your PIN by logging into My Account.

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How to Request Books or Articles

Requesting Books from other NEOS Libraries

To request a book from another NEOS Library, search the catalogue and locate the item.
From the detailed view of the item, click on "Request/Hold This Item" just below the description of the item.
Use the drop-down menu to select The King’s University College as your desired pickup location.
Please note: You should retrieve King’s items off the shelves yourself. Please do not place requests on them – you will probably find more books on your topic once you start perusing the shelves.

Requesting Articles from outside King’s Library

To request an article from another NEOS Library, enter the article citation in Find It .
If the article is not available in one of King’s databases, one of the options is to request it via Interlibrary Loan.

Fill in as much information as possible (including your email) and the request will be sent to one of the library staff.

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Interlibrary Loan

Requests for NEOS Materials

King’s interlibrary loan service provides daily (Monday - Friday) delivery of books between NEOS libraries during fall and winter semesters, and delivery 3 days per week from May through August. There is no cost to King's students, faculty or staff for this service.

Requests for Materials Outside NEOS

King’s faculty, students and staff may request books and articles not available within NEOS to be delivered. Delivery times vary and all associated costs will be communicated to the requestor before the library requests the material.

Requests can be made by emailing ILL staff at library@kingsu.ca or by filling out an interlibrary loan form.

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Reserve Collection

Faculty may put items for the class on Reserve. The Reserves are kept behind the Circulation Desk. You need to go to the Circulation Desk and ask for the item – you will need to know the course name and the title of the item.

Most items are on 2 hour loans. However, the loan period is set by your faculty member and can be anyway from 1 hour to 1 week. Most items on hourly loans also go out overnight. Overnight loans begin 1 hour before library closing and are due back at 8:00 am (or 10:00 am on Saturdays). The fines for late reserve items are $1.00/hour. Items must be returned to the basket on the Circulation Desk not the Item Return slot located in the foyer of the library.

Our Reserve items are not available to patrons from other libraries. Items on Reserve at other libraries are not available to King’s patrons!

Faculty Please Note:
The library staff needs 48 hours to process and enter any items to be placed on Reserve. Please keep this in mind before asking your students to use Reserve materials.

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How to View and Pay Library Fines

Login to at the top of the page.
Review the information presented for any fines you have incurred.
Visit the library Circulation Desk to pay fines. Cash, debit card, credit card and personal cheques are accepted.
If you have questions, call the Circulation Desk at 780-465-8304.

Please note: Items may be renewed twice. If an item has been placed on hold or requested by another person, it cannot be renewed and must be returned to its home library.

Fines

Type of Item	Amount
Circulating Collection	$1.00 / day
Reserve Items	$1.00 / hour
Items from other NEOS libraries	Varies

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