Alberta Parks - Aspen Beach Revenue Officer
The Revenue Officer works independently for much of their day-to-day operations to ensure payments are made for additional units and that visitors have all the pertinent information they need around rules, regulations, and park activities. They also work with Visitor Experience and Maintenance staff in both campgrounds to complete deposits, cover shifts in the booth, and follow-up on campground compliance and maintenance issues. This position can be fast-paced and demanding, and it requires critical thinking, adaptability, and strong communication skills.
|Position:||Revenue Officer, Aspen Beach Provincial Park|
|Classification:||Administrative Support 3|
|Type:||Seasonal (Up to 40 hours/week)|
|Rate of Pay:||$21.14-$25.83
(Plus 11.2% in lieu of benefits and holidays)
|Closing Date:||February 23, 2020|
Campground Compliance & Support
- Provide exceptional customer service as the first point of contact for day users and overnight campers
- Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
- Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
- Participate in all required booth operations, including camper compliance, shower coin collection, group unit counts, and daily cleaning
- Keep a clean & organized workspace at all times, with relevant resources stocked and ready to use
- Receive, respond to, and follow up with customer complaints
- Respond to in-person and telephone/email requests for information on area amenities and recreational activities
- Work with the Lead Information Officers to complete bank deposits and ensure adequate booth till floats
- Provide support to Maintenance staff and troubleshoot visitor maintenance issues
Administration & Leadership
- Provide on-site campground compliance training and support to Information Officers
- Ensure Information Officers are completing daily compliance tasks as trained
- Review and reconcile camping and retail sales revenue for daily cash-outs
- Follow proper paperwork procedures to ensure consistency
- Anticipate visitors’ needs and gain knowledge and skills to better serve them
- Record and organize statistics for public visitation and demographics when required
- Learn emergency protocols to provide support to visitors and staff in an emergency situation
- High school diploma plus one year related experience
- English language proficiency
- Available to work weekend and evening shifts in a variety of indoor/outdoor environments
- Strong computer skills, including Microsoft Office (Excel, Word, Outlook)
- Retail, cash-handling, customer service, and/or administrative experience
- Available to attend the mandatory training program (late April/early May)
- The ability to handle intense and demanding environments
- Exceptional customer service skills
- Strong attention to detail and the desire to make things better through improving processes and continuous learning
- Effective time management
- Ability to work both independently and in a team
- Independent problem solving and adaptability
- Desire to be proactive, reliable, and demonstrate a strong work ethic
- Well-developed interpersonal and communication skills
- A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
- Positive and inclusive attitude
- Willingness to cross-train for other areas or duties (maintenance)
- Second language proficiency
- Post-secondary education
- Experience with Reserve.AlbertaParks.ca
- Familiarity with the Parks
Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
- Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.
- Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
- Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.
- Develop Self and Others: By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service.
- Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.
- Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.
Terms of Employment
- Fulfill seasonal contract (anticipated late April – September)
- Evening, weekend and shift work will be required (a premium will be paid)
- Shifts are 8 hrs/day
- Access to reliable transportation to and from place of work
- Valid Class 5 Driver’s License
- Final candidates will be required to provide a Criminal Records Check and a driver's abstract (will be reimbursed)
- Recognized Current Standard First Aid and CPR Level "C"/AED Certificate
- Adherence to Alberta Parks Uniform Policy
- This position requires outdoor work in a variety of weather conditions
- Training sessions at the beginning of employment are mandatory
- Training will be provided to successful candidates
- Interviews will take place in early March
- Those selected for an interview must bring three work related references to the interview
- Shared rental accommodation may be available
- This posting may be used to fill future vacancies
- The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources
How to Apply
Please review the following information carefully. Any applications sent outside these parameters will not be considered.
- Email applications are preferred.
- Ensure your cover letter, resume and any other related documents are submitted as one file.
- Please save this document using the naming format of your Last name, First name Resume (eg. Smith, Jamie Resume)
- Please email your application with the subject line "RO-Aspen-Last name, First name" to email@example.com
- You can also mail, fax, or drop off your application, ensuring that "RO-Aspen-Last name, First name" is clearly marked.
- If you are applying to multiple parks or positions, you must submit an application for each one separately.
- Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of competencies.
Parks Operations Division
Alberta Environment & Parks
Suite 700 Millennium Centre, 4909-49th Street
Red Deer , Alberta
We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.