close
Back to Blog

Alberta Parks - Information Officer Carson-Pegasus Provincial Park

Feb 19, 2020

Information Officers (IOs) are the first point of contact for visitors at Carson-Pegasus Provincial Park. Their role in the permit booth, retail stores and visitor centres is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities. With a focus on front-line customer service, cash handling, and administration, this seasonal position is perfect for people who are interested in gaining administrative and retail experience in a unique setting.
The Lead Information Officer (LIO) oversees the Information Officers and day-to-day operations in Provincial Park campground booths, retail stores and visitor centres. This position is a front-line customer service role that focuses on higher level administrative and leadership tasks, such as scheduling, staff training, inventory management, cash reconciliation, and reporting.

 

Position: Information Officer / Lead Information Officer, Carson Pegasus Provincial Park
Classification: Administrative Support 2 / Administrative Support 3
Type: Seasonal (Up to 40 hours/week)
Location: Whitecourt
Rate of Pay: $19.20-$23.37/hr Information Officer / $21.14-$25.83/hr Lead Information Officer
(Plus 11.2% in lieu of benefits and holidays)
Closing Date: February 23, 2020

Responsibilities

Booth & Retail Operations
• Providing exceptional customer service as the first point of contact for day users and overnight campers
• Understanding reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
• Operating cash register and point of sale system
• Performing daily opening tasks, closing tasks and ensuring location is open to the public during scheduled hours of operation
• Participating in all required booth operations and daily cleaning
• Keeping store inventory and shelving clean, stocked, and faced
• Taking stock of inventory and communicate inventory needs in a timely manner
• Keeping a clean & organized workspace at all times, with relevant resources stocked and ready to use
• Receiving, responding to, and following up with customer complaints
• Providing on-site visitor concern management, troubleshooting, and reporting
• Learn emergency protocols to provide support to visitors and staff in an emergency situation
Administrative Duties
• Learning and adhering to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
• Following proper paperwork procedures to ensure consistency
• Completing daily cash-outs and accurately entering data into Excel workbooks
• Reviewing and reconciling camping and retail sales revenue for daily cash-outs
• Recording and organizing statistics for public visitation and demographics when required
Education & Information Services
• Responding to in-person and telephone/email requests for information on area amenities and recreational activities
• Advising the public of the various rules, policies, and regulations that apply within a Provincial Park
• Staying up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
• Planning and delivering activities to support special events (such as Canada Day or Parks Day)
In addition to the above duties, the Lead Information Officer will be responsible for:
• Ensuring Information Officers receive appropriate training for booth operations, reservation system, and GOA processes
• Empowering Information Officers to be independent in their roles by setting clear expectations and processes for decision-making
• Providing ongoing support to Information Officers through regular check-ins on progress and one-on-one training
• Providing constructive feedback to Information Officers, and supervisor to improve performance or procedures
• Creating and fostering an inclusive, positive work environment for all staff and visitors
• Coordinating day-to-day tasks of the team and ensuring daily procedures are followed
• Maintaining open communication with other program areas to ensure visitors’ needs are met
• Reviewing and reconciling camping and retail sales revenue before submission deadlines
• Managing retail sales, orders, inventory, and stock by maintaining contact with external vendors
• Liaising with local visitor information centres and community groups to ensure availability of promotional and tourism materials
• Managing day-to-day schedule changes
• Reviewing staff timesheets for accuracy before submitting
• Managing special projects and deadlines as needed

Qualifications

Requirements

      • High school diploma plus one year related experience
      • English language proficiency
      • Available to work weekend and evening shifts during the season
      • Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
      • Retail and/or cash-handling experience and/or administration experience
      • Alignment with the required behavioural competencies of the role (see below)

In addition the Lead must also have:

    • Previous supervisory/leadership experience

Assets

  • Available to attend the mandatory training program (late April/early May)
  • The ability to handle intense and demanding environments
  • Exceptional customer service skills
  • Strong attention to detail and the desire to make things better through improving processes and continuous learning
  • Effective time management
  • Ability to work both independently and in a team
  • Independent problem solving and adaptability
  • Desire to be proactive, reliable, and demonstrate a strong work ethic
  • Well-developed interpersonal and communication skills
  • Familiarity with till and debit/credit machine processes
  • A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
  • Positive and inclusive attitude
  • Willingness to cross-train for other areas or duties (maintenance)
  • Second language proficiency
  • Post-secondary education
  • Experience with Reserve.AlbertaParks.ca
  • Familiarity with Carson-Pegasus Provincial Park

Assets for Lead Information Officer

  • The ability to motivate staff in an intense and demanding environment
  • Strong attention to detail and the desire to make things better through improving processes, continuous learning, and helping others develop their skills
  • the ability to manage multiple deadlines

 

Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

  • Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.
  • Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
  • Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.
  • Develop Self and Others: By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service.
  • Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.
  • Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.

Terms of Employment

    • Fulfill seasonal contract (anticipated late April – September/October)
    • Evening and weekend work will be required. A premium is paid for these shifts
    • Access to reliable transportation to and from place of work
    • Valid Class 5 Driver’s License
    • Final Candidates may be required to provide a Criminal Records Check (will be reimbursed).
    • Recognized Current Standard First Aid and CPR Level "C"/AED Certificate
    • Adherence to Alberta Parks Uniform Policy
    • These positions may require some outdoor work in a variety of weather conditions
    • Training sessions at the beginning of employment are mandatory

Notes

    • Interviews will take place in early March
    • Those selected for an interview must bring three work related references to the interview
    • Training will be provided to successful candidates
    • Hours of employment are up to 40 hours per week, with shifts scheduled up to 8 hours
    • Part-time positions may be available
    • Shared rental accommodation may be available
    • This posting may be used to fill future vacancies
    • The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources

How to Apply

    • Email applications are preferred. Ensure your cover letter, resume and any other related documents are submitted as one file.
    • Please save this document using the naming format of your last name, first name resume (Smith, Joe Resume)
    • Please email your application with the subject line "IO-CARS-Last name, First name" or "LIO-CARS-Last name, First name" to aepparks.jobs-cen@gov.ab.ca
    • You can also mail or drop off your application, ensuring that "IO-CARS-Last name, First name" or "LIO-CARS-Last name, First name"is clearly marked
    • If you are applying to multiple parks/positions, you must submit an application for each one separately
    • Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of competencies

Parks Operations Division
Alberta Environment & Parks
PO Box 4240, Suite 1, 250 Diamond Avenue
Spruce Grove, Alberta
T7X 3B4
E-mail: aepparks.jobs-cen@gov.ab.ca
Fax: 780-960-8141

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.

Leave A Comment