close
Back to Blog

Alberta Parks

Feb 18, 2020

Revenue Officers oversee the day-to-day revenue collection and campground compliance services in multiple locations. As part of the Visitor Experience team, Revenue Officers create a positive experience for visitors in William A. Switzer Provincial Park. They act as a main point of contact for Alberta Parks and provide visitors with helpful information about rules and regulations and park activities. While Revenue Officers work independently for much of their day-to-day operations and travel to multiple areas each day, they also work closely with other Parks staff (Information Officers, Maintenance Service Workers, and Parks Enforcement staff) to contribute to Parks operations and ensure any noted issues are addressed in a timely manner.

 

Position: Revenue Officer, William A. Switzer Provincial Park
Classification: Administrative Support 2
Type: Seasonal (up to 40 hours/week)
Location: Hinton
Rate of Pay: $19.20 - $23.37
(Plus 11.2% in lieu of benefits and holidays)
Closing Date: February 23, 2020

Responsibilities

Registration Compliance & Cash Handling Administration

      • Collect self-registration fees from Alberta Parks campground and group areas
      • Perform group unit counts as needed
      • Ensure occupied campsites have valid permits and have paid appropriate fees
      • Review and reconcile revenue collected 
      • Provide support to campground booth and visitor centre for things such as campground fee compliance, sani-dump compliance, registrations, and retail services as needed
      • Understand reserve.albertaparks.ca functions to record registration information and process payments or refunds through the system
      • Operate cash register and point of sale system as needed

Information & Communication

      • Provide timely and useful information on Parks regulations, facilities, recreation & public safety
      • Act as a key contact between program areas in the park by communicating regularly with other staff
      • Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
      • Provide exceptional customer service as the first point of contact for day users and overnight campers
      • Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide information to enforcement and visitor experience staff
      • Respond to in-person and telephone/email requests for information on area amenities and recreational activities
      • Create and foster an inclusive, positive work environment for all staff and visitors
      • Assist interpretive staff with program and special event promotion and delivery as needed
      • Provide and receive constructive feedback to Supervisor about operations
      • Learn emergency protocols to provide support to visitors and staff in an emergency situation

Additional Duties

      • Record and organize statistics for public visitation, demographics, and comments/complaints when required and contribute to year end reports
      • Provide first aid if required
      • Work with Parks Enforcement & Maintenance staff on projects as needed

Qualifications

Requirements

    • High school diploma plus one year related experience
    • English language proficiency
    • Available to work weekend and evening shifts during the season
    • Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
    • Retail and/or cash-handling experience and/or administration experience
    • Alignment with the required behavioural competencies or the role (see below)

Assets

  • Post-secondary education
  • Second language proficiency
  • Experience with Reserve.AlbertaParks.ca
  • Familiarity with William A. Switzer Provincial Park
  • Familiarity with till and debit/credit machine processes
  • Available to attend the mandatory training program (late April/early May)
  • The ability to handle intense and demanding environments
  • Exceptional customer service skills
  • Strong attention to detail and the desire for continuous learning
  • Effective time management
  • Ability to work both independently and in a team
  • Independent problem solving and adaptability
  • Desire to be proactive, reliable, and demonstrate a strong work ethic
  • Well-developed interpersonal and communication skills
  • A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
  • Positive and inclusive attitude
  • Willingness to cross-train for other areas or duties (maintenance)

Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

  • Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. To think creatively while working in a changing work environment.
  • Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
  • Creative Problem Solving and Judgement: Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions. Will be using a wide range of communication techniques to promptly and professionally address issues.
  • Develop Self and Others: By actively learning about the needs of park visitors, reflecting on public interactions to identify areas of improvement and creating a shared learning environment to lead the delivery of top level customer service.
  • Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.
  • Systems Thinking: This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.

Terms of Employment

    • Fulfill seasonal contract (anticipated late April – September/October)
    • Evening, weekend and shift work is required
    • Shifts are 8 hrs/day
    • Access to reliable transportation to and from place of work
    • Valid Class 5 Driver’s License
    • Final Candidates will be required to provide a Criminal Records Check and a driver's abstract (will be reimbursed)
    • Recognized Current Standard First Aid and CPR Level "C"/AED Certificate
    • Adherence to Alberta Parks Uniform Policy
    • These positions may require some outdoor work in a variety of weather conditions

Notes

    • Interviews will take place in early March
    • Those selected for an interview must bring three work related references to the interview
    • Training will be provided to successful candidates
    • Shared rental accommodation may be available
    • This posting may be used to fill future vacancies
    • The Ministry of Environment and Parks supports Albertans in being proud stewards of air, land, water and biodiversity by leading the work required for the desired environmental outcomes and sustainable development of natural resources

How to Apply

    • Email applications are preferred. Ensure your cover letter, resume and any other related documents are submitted as one file. Please save this document using the naming format of your Last name, First name resume (Smith, Joe Resume)
    • Please email your application with the subject line "RO-WAS-Last name, First name" to aepparks.jobs-cen@gov.ab.ca
    • You can also mail or drop off your application, ensuring that "RO-WAS-Last name, First name" is clearly marked
    • If you are applying to multiple parks/positions, you must submit an application for each one separately
    • Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of competencies

Parks Operations Division
Alberta Environment & Parks
3rd Floor Government Centre, 131 Civic Centre Road
Hinton, Alberta
T7V 2E6

We thank all candidates for their interest. However, only individuals selected for interviews will be contacted.

Leave A Comment