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Ambrose University

Oct 14, 2020


Ambrose University
150 Ambrose Circle SW
CalgaryAB T3H 0L5

Academic Support Services Coordinator
(To fill parental leave; full-time 10 month contract)

As a member of the Student Academic Success team, the Coordinator is responsible for providing general academic support to students with particular focus on students at risk to meet institutional retention goals and student success. The Coordinator providing support to students primarily through literary skills support (reading, writing), subject-specific tutoring, and delivery and coordination of student success workshops.


  1. Strategic Planning and Assessment
  • The coordinator designs and implements programs to support student success in literacy (research and communication), numeracy, critical thinking, research, study skills, and subject-specific knowledge.
  • The coordinator fosters the institutional vision for academic excellence across the disciplines. Thus, he or she promotes interdisciplinary efforts to cultivate numeracy and literacy, often partnering with faculty in these efforts. 
  • While the Office of the Registrar manages Ambrose’s response to infractions of academic integrity, the coordinator serves as an educator and ambassador in this area, offering support to faculty and students.
  • The coordinator monitors the success of AWC, ATS, and SSW programming. He or she develops appropriate assessment methods to evaluate student use and program quality and identifies areas for improvement. In the course of this work, the coordinator collects statistics and creates regular reports. He or she also regularly updates the manager of Student Academic Success and other institutional stakeholders.
  1. Leadership and Professional Development
  • The coordinator provides leadership to a team of peer and/or professional tutors and is responsible for recruitment, training and professional development, and quality assurance for all AWC and ATS tutors. He or she provides a strong, supportive working environment that, especially for peer tutors, serves as a stepping stone to future career paths. 
  • As requested, the coordinator also offers support and professional development opportunities for faculty members in areas of his or her expertise. Topics may include the pedagogy of academic integrity, critical thinking, literacy (e.g., reading and writing instruction), and quantitative reasoning.
  1. Administration and Promotion
  • The coordinator develops and communicates policies and protocols for AWC and ATS tutors.
  • The coordinator oversees the websites and social media pages for AWC, ATS, and SSW, ensuring all information is up to date, and communicates with stakeholders via email and phone.
  • The coordinator sets tutoring dates for each term and schedules tutor shifts and special events; prepares promotional material, with the assistance of the Ambrose Communications team, and organizes class visits; and configures team software and maintains team hardware, as required.
  1. Direct Student Support
    • The coordinator tutors students in his or her own area of expertise (e.g., writing, history, etc.). Although he or she should serve all students, the coordinator has special responsibility for working with specialized populations that peer tutors cannot always serve (e.g., graduate students, mature students, English language learners, and students with disabilities). The coordinator also provides support for students and faculty in the area of academic integrity.
    • While the coordinator may recruit others (tutors, staff from other departments, faculty, etc.) to conduct some workshops or events, he or she also delivers many of these support services. Likewise, the coordinator may ask tutors to develop learning resources for the website but must review these resources and, likely, create many him- or herself.


Education and Experience

  • University degree in a relevant field. Candidates with degrees in rhetoric/composition, English literature, linguistics, or writing centre studies are strongly preferred. Candidates with credentials in English language instruction (CELTA or TESOL) will be given preference.
  • Have a minimum of two years of relevant experience, including experience in tutoring and teaching in the post-secondary context. Management or mentoring experience is an asset, as is experience with data management and reporting.


  • Strong attention to detail
  • Highly self-motivated, organized and demonstrate responsibility in your work
  • Excellent written communication skills
  • Familiarity with web content managements systems, Microsoft Office suite (experience with a student information system an asset)
  • Familiar with Alberta post-secondary education environment
  • Ability to manage miscellaneous projects with multiple deadlines
  • Understand and able to effectively articulate the mission of Ambrose

Personal Characteristics

  • Outgoing, flexible, energetic, optimistic manner
  • High energy level that is reflected in good work habits and sound work ethic
  • Creative in bringing new ideas to the team
  • Sensitivity and ability to work with a diversity of people and cultural groups.


  • Ambrose Employees agree to uphold and sign the University’s Statement of Faith upon initial appointment and govern the conduct of their work in accordance therewith.
  • Employment is contingent upon satisfactory background criminal check and academic transcripts.
  • In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.

To apply, please forward a curriculum vitae and cover letter Attention to Human Resources indicating Academic Support Services Coordinator in the subject line. Salary expectations are available upon request.  Review of applications will begin immediately but the position will remain open until a suitable candidate has been selected. Only those who are selected for an interview will be contacted.

Ambrose University is committed to employment diversity and encourages applications from all qualified men and women, members of visible minorities, aboriginal peoples, and persons with disabilities.

Ambrose University is a private, accredited Christian post-secondary institute located in South West Calgary. Our Faculty of Arts and Science offers provincially accredited Bachelor of Arts degree programs majoring in Behavioural Science, Christian Studies, English Literature, General Studies, History and Psychology as well as Bachelor of Business Administration, Bachelor of Music, and a Bachelor of Science majoring in Biology. We also offer a Bachelor of Education (After Degree). Our Faculty of Theology offers undergraduate degree programs in Children’s Ministries, Church Ministries, Intercultural Studies, Worship Arts and Youth Ministries. At the Seminary level there are a variety of graduate options including Master of Divinity, Master of Arts, Master of Christian Studies as well as Diploma and Certificate programs. Ambrose is committed to the integration of Christian faith with academic discipline, with a vision for academic excellence in the service of the church and the world. For more information visit us online at

 Undergraduate degree in a relevant field; a minimum of two years of relevant experience
 Available on request