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Bissell Centre

Feb 28, 2020

Team Lead- Hope Terrace, Permanent Supportive Housing (Perm, FT)

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.   For more information, please visit


Currently, Bissell Centre is looking for the right individual to fill the Permanent, Full-Time position of Team Lead within Fetal Alcohol Spectrum Disorder – Permanent Supportive Housing (FASD-PSH) Hope Terrace. The Team Lead within the FASD-PSH also known as Hope Terrace provides services to permanently housed individuals in an intensive, client centered, harm reduction and solution focused manner. Hope Terrace exists to support individuals that are diagnosed with FASD and who have a history of housing instability find and maintain housing that is appropriate. Hope Terrace operates within the Housing First philosophy. The FASD-PSH Team Lead is responsible for the implementation, administration and evaluation of the program. The Team Lead supervises a team of staff which includes 10 full time PSWs and several casual staff.

This position will occasionally be exposed to physical and/or verbal abuse.


Specific responsibilities of the position include:

Program Delivery

  • Support staff to create organic relationships with the residents and their guests
  • Support staff to work with residents to collaboratively set goals, develop a plan of action, evaluate success, and revise plan accordingly
  • Assist staff with implementation of participant’s case plan through role-modeling, teaching, information, brokering, advocacy, and providing practical assistance
  • Work with the Occupational Therapist to accurately complete resident intake and move in which includes assisting with utility set up, furniture acquisition and delivery
  • Work collaboratively with the Occupational Therapist and Mental Health Addictions Coordinator to holistically support the team and the goals of Hope Terrace, which includes, but not limited to harm reduction and OT interventions and strategies
  • Assist in re-housing residents as required
  • Assist Manager in implementing an annual departmental workplan, including goals, objectives, and timelines
  • Complete recruitment, hiring, orientation, training and day-to-day supervision of direct report staff
  • Work collaboratively with the Homeward Trust Holdings regarding rental payments and maintenance requests
  • Assist Housing Services On-Call team with 24/7 on-call rotation to help with crisis, sick calls and shift coverage
  • Review and approve ongoing Service Prioritization Decision Assistance Tool’s (SPDAT) and provincial interviews
  • Review and oversee ETO Daily Notes Report to stay informed of 24/7 occurrences

General and Administrative

  • Maintain accurate written case file notes, staff tracking, staff supervision notes, computer records, update program databases (ETO), complete WCB forms, program information, and critical incident reports within established time standards
  • Maintain and monitor Humanity (scheduling assistant) daily
  • Participate in and/or conduct performance management meetings as required
  • Complete monthly and quarterly funder reports
  • Plan and facilitate regular staff meetings
  • Review, approve and submit staff time sheets
  • Approve and monitor staff overtime, health maintenance and vacation leaves
  • Perform other duties as required



  • Manage and record accurate expenses for all participant start-up costs
  • Maintain and submit accurate mileage and expense logs for reimbursement
  • Assist staff with troubleshooting any issues with paying rent and/or utility bills, ensuring taxes are completed, teaching budgeting skills as necessary, ensuring expenses related to moving out and cleaning up an apartment are addressed.
  • Monitor, approve and submit receipts for program expenditures
  • Review, approve and submit Rental Assistance Program (RAP) forms

The ideal candidate would possess the following qualifications:

Education and Experience

  • Degree or Diploma in Social Science or related discipline
  • Minimum of three-year related employment experience e.g. high-risk populations, Fetal Alcohol Spectrum Disorder, housing vulnerable individuals
  • A valid Driver’s License, satisfactory driver’s abstract and proof of $1 million PLPD insurance is required as operation of a personal vehicle is required.


Knowledge, Skills and Abilities

  • Good working knowledge of Microsoft Word and Excel programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Indigenous cultures, history and current issues
  • Experience with case management software is a considerable asset
  • Evidence of innovation and creativity in supporting individuals would be an asset
  • Demonstrate the ability to ensure quality services, and program development
  • Strong attention to detail, accuracy and quality.
  • Strong written/verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills
  • In-depth knowledge of Harm Reduction Philosophies, FASD Informed approach, Client-Centred approach, Trauma Informed Practice will be considered an asset
  • Housing First experience would be an asset
  • Clinical High Intensity Services experience would be an asset
  • Supervisory and residential experience would be considered an asset

Interested candidates are invited to submit their resume and cover letter by March 13, 2020 to:


Tara Sobey
Manager, FASD Programs
Bissell Centre
10527 - 96 Street
Edmonton, AB T5H 2H6


We thank all applicants for their interest. However, only candidates selected for interview will be contacted

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.




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