Back to Blog

Bissell Centre - Employment Support Worker

Feb 28, 2020

Employment Support Worker (Permanent, Full-time) 

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals experiencing poverty or homelessness.

Currently, Bissell Centre is looking for the right individual to fill the Permanent, Full-Time position of an Employment Support Worker. Employment Services provides an integrated approach to assist participants entering or re-entering the workforce. Employment Support workers practice a strength-based, client-centered approach to move participants from poverty to prosperity. Employment Support workers also guide participants through the departments multiple employment supports including; resume writing, supported job searches, pre-employment programs, a jobs club and a transitional to full time work program.

This position will occasionally be exposed to physical and/or verbal abuse.

Specific responsibilities of the position include:

  • Provide employment counseling, job search assistance and crisis intervention to individuals who are homeless, have multi-barriers, and immigrant populations.
  • Work collaboratively with Casual Labour Team Lead to register new employers, explain casual labour policies and conducting satisfaction employer callbacks
  • Work in a team to facilitate the Casual Labour program, which includes: registering participants, inputting job orders, dispatching workers to job sites, maintaining records of worker attendance, and distributing clothing and work equipment.
  • Support participants to reach their employment goals through accessing appropriate internal Employment Services programs or assist in accessing other external resources or services
  • Assist in ensuring the Drop-In is a welcoming and safe environment for all participants
  • Use de-escalation skills and provide crisis intervention as required, as well as, resolve minor disputes between workers and employers
  • Enter detailed and accurate client data into appropriate databases
  • Attend regular meetings and trainings as required
  • Other duties as assigned 

Working Conditions:

  • Working closely with participants who are experiencing complex life situations
  • Hours of work will vary based on the need of the community


The ideal candidate would possess the following qualifications:  

  • Post-secondary Degree or Diploma or equivalent
  • Minimum of one year relevant employment experience
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Knowledge of Aboriginal Cultural Resources, Ceremonies and Protocols is an asset
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational and problem-solving skills
  • Proficiency of Microsoft Word, Excel, and Outlook
  • Criminal Record and Child Welfare checks are required
  • Must be able to work early morning shifts (6:30 AM to 2:30 PM) Monday to Friday


Bissell Centre offers above average industry benefits including employer subsidized medical and dental benefits, life insurance, disability, outstanding vacation and more! This is a Permanent Full-Time position. Early mornings, and occasional evenings and weekends will be required. 

Interested candidates are invited to submit their cover letter and resume by March 3rd, 2020 to:


Sarah Higgins

Employment Services Manager

Bissell Centre

10527 - 96 Street

Edmonton, AB T5H 2H6


We thank all applicants for their interest. However, only candidates selected for interview will be contacted.


Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.


Leave A Comment