Job Description: Job Coach
Leduc LINX Connect Centre (LINX) provides employment and community inclusive support services for adults with disabilities living in and around Leduc and area. A JOB COACH is a part of the Employment Program, providing direct services to clients in the community and at the agency, and reporting to the Day Program manager of LINX.
A Job Coach provides support to clients in achieving goals based on what they have identified as being important in their personal and professional lives. These goals are defined yearly within each client’s Individual Support Plan. Job Coaches will be trained by the employer, through orientation, shadowing training and in-house training (courses, webinars, and tutorials) to understand, perform and grow in their position.
The position is either Full Time or Casual. Full time Job Coaches work Monday to Friday (generally 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4 p.m.) and are paid for 7 hours a day: 6 hours of direct client work, as well as 1 hour to cover paper work, lunch duties, staff meetings, etc. (With the exception of a weekly lunch duty which is covered in the indirect one hour per day, time allotted to staff lunch break is unpaid). Casual Job Coaches are paid for their direct client work only. Casual positions are not guaranteed hours and are entitled to decline hours.
The basic responsibilities of a Job Coach include:
• Training, supervising and guiding clients in performing and maintaining work.
• Transporting clients from the agency to their daily activities.
• Assisting clients in updating and delivering resumes to job sites.
• Facilitating positive relationships between clients and the staff at their job sites.
• Acting as a representative for LINX in the community.
• Maintaining accurate daily documentation of client’s activities. (Daily notes)
• Documenting and reporting to management any incidents that are of concern or may cause harm to clients, staff or others. (Incident reports)
• Writing and maintaining behavioral documentation. (ABC charts)
• Writing employment-specific yearly Individual Support Plans (ISP) and assisting clients in implementing personal and professional goals based on what they have identified as being important to them. This includes communicating with fellow Job Coaches to ensure consistent and effective implementation of support and behavioral plans, which will be coordinated by the staff who is the client lead.
• Presenting assigned ISP reports during the respective client’s annual case conference.
• Reading and utilizing the agency communication book to keep co-workers up to date on changes to the agency’s activities. It is mandatory that Job Coaches read the communication book before they start their morning AND afternoon shift, and sign off at the end of each day to acknowledge that they have read and understood the information. Additionally, if staff have been away, when they return, they are required to read, understand, and sign off on the days that they have been absent.
• Understanding and implementing the policies and procedures of LINX.
• Maintaining required employment training based on LINX and CET standards (First Aid, MANDT, etc.)
• Attending mandatory monthly Day Program staff meetings (last Thursday of every month). In the event that a monthly staff meeting is missed:
o An hour will be deducted from the Job Coach’s timesheet.
o The Job Coach is responsible for reviewing the meeting minutes on their own time, initialing at the top to acknowledge having read them.
• Supervising clients during lunch hour once a week (full-time only).
• Providing help to Day Program Instructors when available.
• Working independently and using good judgment when making decisions.
• Being an active part of the LINX team, supporting co-workers.
Job Coaching for Follow-up clients:
• The Job Coach works with clients that are capable of working independently and without constant supervision. While the responsibilities of a Job Coach supporting follow-up clients are the same, it is the needs of the clients that differ.
• The Job Coach does not provide transportation for follow-up clients, but instead provides scheduled visits with the clients, typically at their workplace, within the community. The Job Coach follows up with their clients about their progress at work, and help solve any work-related problems that may arise between the clients, employers and the job site.
• Follow-up clients, and their job sites, demand a more consistent structure; as such, a Job Coach can find themselves in this role for any period of time, be it two weeks, eight months, or two years. This rotation can happen at-will, just as any other location on the schedule; typically, there will be a transition period in order for Follow-up clients to adjust to another Job Coach.
Job Coaches are paid through their clients’ funding. Time spent with clients is their time, and is not to be used in the following ways:
• Job Coaches are not to be running personal errands on client time (stopping for gas, coffee, shopping, etc.)
• Job Coaches are not authorized to assist clients in spending money. The Day Program classes have a scheduled coffee outing on the last Friday of each month. Clients are free to purchase a drink (no food) for themselves during this time only.
• Job Coaches are not the friends of the clients; they are friendly professionals (we are being paid by the clients; people do not pay others to be their friend). We are here to encourage our clients to build the skills to form those kinds of relationships (natural supports) on their own.
• Job Coaches are not to accept gifts of items or money from clients, nor are Job Coaches to gift things to the clients. This blurs the line between “friend” and “worker”.
• Unless approved by management, clients are not to be going to the library, LRC, or other locations requiring explicit approval in order to “hang out”.
• Most client jobs or volunteer positions do not take the entirety of the morning or afternoon. Extra time should be used in a way that betters the day-to-day experience of our clients. Client time should never be “wasted” or “killed”. We should all be able to recognize what we’ve done to enhance our clients’ lives that day.
• The use of personal devices such as cell phones, tablets, and computers while on client time is strictly prohibited unless it is an emergency or used in relevant, work related communication.
A Job Coach should exhibit the following skills:
Communication: the skillful expression, transmission and interpretation of knowledge and ideas.
• Effective speaking.
• Attentive (Active) listening.
• Concise and professional writing.
• Contributing and expressing ideas.
• Being able to provide appropriate feedback.
• Facilitating negotiations and identifying and offering choices.
• Perceiving non-verbal messages; understanding body language.
• Identifying and describing emotions.
Human Relations: the use of interpersonal skills for resolving conflict, relating to and helping people.
• Developing rapport with clients and people in the community.
• Being sensitive and understanding to the needs of the clients and agency.
• Providing motivation to carry out daily tasks.
• Modelling respectful and professional behaviour.
• Sharing credit for ideas and accomplishments.
• Cooperating with others.
• Being a contributing and supporting team member.
• Delegating responsibilities with respect to the needs and abilities of those involved.
• Ensuring clients feel represented as individuals.
• Perceiving emotions and situations.
Work Stability: the day-to-day skills that assist in promoting an effective work ethic.
• Setting and meeting personal and professional goals and deadlines.
• Cooperating with job sites based on their specific needs.
• Abiding by agency policies.
• Making and implementing decisions.
• Accepting responsibility for actions and decisions.
• Punctuality and time management skills.• Attention to detail.
• Seeking and utilizing help.
• Organizational skills.
• Understanding and communicating work-place rights.
• Communicating concerns and ideas between community employers, employees, and LINX.
• Sense of purpose in daily activities.
• Creative and resourceful.
• Represent the agency in a professional manner.
The above information is a general outline of this position. Some responsibilities contained herein are subject to change as the position evolves. If this position undergoes a significant change in responsibilities, a new position description will be drafted and presented to the individual (s) performing this role.
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