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Bissell Centre - Mental Health Support Staff

Sep 25, 2019

Mental Health Support Staff (Contract, Full-time) 

Through our vision of eliminating poverty in our community, and guided by a passionate concern for the dignity and well-being of each individual, our work is based on building relationships, hope and trust. By addressing multiple needs, Bissell Centre provides a holistic approach to helping families and individuals.  For more information, please visit

Currently, Bissell Centre is looking for the right individual to fill a full time 6 month contract position of Mental Health Support Staff.  

The key function of this position is to assist individuals who live with mental health concerns and would benefit from accessing a community outreach worker. The goal of the Mental Health Support Worker is to connect individuals to appropriate mental health and addiction supports and provide short term case management through acquisition, retention, maintenance, and improvement of an individual’s community living skills. The Mental Health Support Worker will provide the services in an outreach and in-reach capacity.

Specific responsibilities of the position include:

  • Support individuals who live with mental health concerns and who live in or identify with Edmonton’s inner city.
  • Build rapport and trust while focusing on the participants’ quality of life, from there assist in the creation of short term individualized case plans with participant identifying service goals that relate to the stability of their mental health.
  • Refer program participants to appropriate counseling/support professionals to deal with mental health concerns and addictions services.
  • Support and consult with medical, psychiatric, and psychological professionals to ensure maintenance of medication regimes and clarification of issues that arise.
  • Empower participants’ ability to maintain and manage life with mental illness.
  • Be the first contact person for Bissell Centre staff when a participant is having a crisis due to a mental illness.
  • Develop and maintain appropriate mechanisms for assessment, service plan development and service delivery.

General and Administrative

  • Maintain accurate and up-to-date case notes using prescribed Bissell Centre procedures using the database, updating program information, and critical incident reports within established time standards.
  • Provide latest program information, update statistics and good news stories on time and as required.
  • Submit all program receipts and mileage claims in a timely manner.
  • Attend and participate in supervision and community meetings as prescribed by the Manager of the Integrated Case Management Department.
  • Attend caseload review meetings with the Mental Health department as well as monthly meetings with the entire Integrated Case Management Department.
  • Participate in probation and annual performance reviews.
  • Participate in regular Community Space lunch coverage and Community Safety Walks
  • Perform other duties as required.


The ideal candidate would possess the following qualifications:  

  • Degree or Diploma in Social Science or related discipline
  • Minimum of one year related employment experience e.g. high-risk populations, mental health experience
  • Alberta Class 5 License, satisfactory driver’s abstract, proof of liability insurance and a vehicle
  • Strong written and verbal communication and interpersonal skills, result oriented, good time management, strong organizational, problem-solving and advocacy skills
  • Good working knowledge of Microsoft Word and Excel programs
  • Familiarity with issues of poverty, homelessness and Edmonton’s urban core
  • Familiarity working with high risk populations and an understanding of Aboriginal cultures, history and current issues


Interested candidates are invited to submit their resume and cover letter by October 4th, 2019 to: 

Rayann Fleming

Manager, Integrated Case Management Services

Bissell Centre

10527 - 96 Street

Edmonton, AB T5H 2H6


We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.

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