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The Mustard Seed - Housing Outreach Worker Edmonton

Apr 09, 2019

Housing Outreach Worker Edmonton

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services— food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.



The Housing Outreach Worker (HOW) is part of an Intensive Case Management Team that will provide community based support to participants connected to a Housing First Program. Reporting to the Intensive Case Management Supervisor, the Housing Outreach Worker provides client- centered care, landlord support and connection to mainstream services. They will be responsible for meeting one on one with clients on a regular basis to assist with goal setting, accessing supports and enhancing life skills to help them move towards sustainable independence. This will require a broad spectrum of supports that will vary from participant to participant, the Housing Outreach Worker will have a strong focus on client support related to locating and supporting participants towards appropriate tenancy.




  • Maintain an active caseload, meet with clients on an on - going basis through in person visits
  • Provide written and verbal repots and assessments as requested
  • Accompany Housing First participants to viewings and appointments at potential housing locations
  • Support and advocate for participants through exploring informed choices regarding potential housing options
  • Facilitate transition to the Follow Up Support Team either within agency or with partner agencies
  • Maintain a strong relationship with landlords and maintain a working knowledge of relevant community resources and supports
  • Provide crisis intervention and safety planning when necessary
  • Attend all team meetings, work collaboratively with the larger housing team and external client supports
  • Maintain client confidentiality and clear boundaries
  • Maintain relevant, timely and accurate documentation, including data entry into ETO
  • Participate in all staff training (e.g. First Aid, SafeTALK, Naloxone, Indigenous Awareness) and attend monthly general meetings and support meetings with supervisor
  • Other duties as may be assigned


  • Undergraduate degree in Social Work or related field is preferred
  • Two years’ experience working with clients at risk; direct experience with Housing First initiatives and previous case management considered a strong asset
  • Understanding of barriers related to mental health, addiction, trauma and poverty
  • Understanding of Housing First and Harm Reduction principles
  • Able to maintain healthy boundaries, communicate care, and provide professional referrals
  • Excellent interpersonal, communication and documentations skills
  • Well-developed skills in relation to conflict resolution, advocacy and creative problem solving
  • A self-starter with the ability to work with minimal supervision



  • This position is dependent on government funding and maybe adjusted as required
  • Full-time 40 hours per week, Monday to Friday, including weekend and evening work as required
  • Office work environment in addition to visitation in the community with clients. Travel out of office is required
  • Physical effort is minimal, able to lift 50 lbs routinely. Must be able to walk upstairs, to accompany community participants to public buildings and private homes
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk
  • Personal vehicle, $2 million liability insurance and a valid class 5 driver’s license are required
  • A clear Driver’s Abstract is required prior to offer of employment
  • Vulnerable Sector Check and Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status


Start date: once a suitable candidate is found


Apply online using our Position Application Form on our Careers page. (


The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and flex days. The Mustard Seed embraces the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.


Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

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