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The Mustard Seed - Shelter Shift Lead

Sep 18, 2019

Shelter Shift Lead, FT– Fixed Term
Edmonton (South Side)

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services—food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Reporting to the Shelter Supervisor, the Shelter Evening Shift Lead works alongside the evening Support Workers and the volunteers on the front line and is responsible for the running of basic services at the shelter. The Shift Lead fulfills the mission of The Mustard Seed’s Ministry by maintaining a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors. The Shift Lead makes the final decision when it comes to matters occurring on the floor and oversees shift operations. Crisis intervention and conflict resolution are daily occurrences for this role.

 Be a supportive and proactive leader overseeing the Shelter Support Team
 Ensure provision of a warm, safe, clean space for respite for up to 40 adults
 Ensure the follow through of the Support Staff’s responsibilities
 Train, supervise, and mentor employees and volunteers
 Provide feedback and encouragement to Support Staff
 Facilitate team debriefs
 Collaborate with Shelter Supervisor regarding operational and staffing concerns
 Liaise with Neighbour Centre Staff to coordinate and register participants for the Shelter program
 Enforce participant suspensions when necessary
 Ability to respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises. The worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy options
 Participate in all staff training (e.g. First Aid, SafeTALK, NVCI) and attend regular general meetings and support meetings with supervisor
 Support and work alongside volunteers with guest management
 Complete nightly reports—ensure delivery of incident reports and collection and reporting of statistics
 Other duties as assigned

 2 years of experience working as frontline support staff with a marginalized population
 Leadership experience—Strong interpersonal, organizational, and communication skills
 Experience working within the culture of the inner city and/or with the less fortunate
 A demonstrated passion to be involved in ending homelessness in Alberta is essential
 Experience working in a volunteer-based organization is considered an asset
 Strong communication (written and verbal) and conflict resolution skills
 Knowledge of mental illness and addictions
 Customer service experience an asset
 A self-starter with the ability to work in a cross-functional team
 Desire to serve in a Christian street ministry
 Experience working with volunteers

 This is a full-time, fixed-term position from November 2019 to April 30, 2020
 10 hour-long evening shifts, awake shifts, scheduled from 9pm to 7am, on a 4 on/4 off rotation
 The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability
 This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve
 This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk
 This position requires the training and use of two-way radio communications and MS Office based programs
 This position requires the ability to lift up to 50 lbs. Periods of standing, walking, indoors and outdoors
 Employment Security Check is required
 As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and sign our statement of faith
 Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
 We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

***Please also attend The Mustard Seed’s Hiring Fair on October 2 from 3:00 pm to 7:00 pm (10568 - 114 Street NW) for hiring of Shelter positions. Please bring resume, cover letter and a list of two supervisory references. Candidate applications may be used to fill other open positions.***
The Mustard Seed offers an EFAP and Health Spending Account benefit for hourly staff. We embrace the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.
Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

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