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The Mustard Seed - Shelter Supervisor, FT - Fixed Term

Sep 18, 2019

Shelter Supervisor, FT– Fixed Term
Edmonton (South Side)


The Mustard Seed is a Christian humanitarian organization whose vision is to build community,
grow hope and support change. Intentionally following Jesus Christ and partnering with the
community, The Mustard Seed combats the root causes of poverty in Alberta and British
Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard
Seed provides basic services—food, clothing and housing, and support services—education and
employment, to those living in poverty within Alberta and British Columbia.
POSITION SUMMARY
Reporting to the Community Programs Manager, the Shelter Supervisor is responsible for the
coordination and operation of an overnight respite program, on the south side of Edmonton, for
up to 40 adults. The Supervisor fulfills the mission of The Mustard Seed’s Ministry by maintaining
a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community
participants and visitors. The Supervisor schedules staff and volunteers and coordinates resources
ensuring the provision of a warm, safe, clean space.


MAJOR DUTIES AND RESPONSIBILITIES
 Provide leadership to the Shelter Team, volunteers and community
 Motivate team members on a daily basis—create an environment oriented to open
communication, creative thinking and cohesive team effort.
 Motivate and inspire team members to maintain focus and intervene when necessary to
aid in resolving issues
 Schedule Shelter Staff and Volunteers; coordinate resources needed to provide sleeping
space
 Ensure provision of a warm, safe space for respite for up to 40 adults
 Arrange daily maintenance of area—ensure the facility is kept clean and in good repair
 Build trusting relationships by acting with integrity, courtesy and responsibility
 Train, supervise, and mentor employees and volunteers
 Provide feedback and encouragement to Shelter Staff
 Advise Community Programs Manager regarding operational and staffing concerns
 Liaise with Neighbour Centre Staff, Church Staff and outside agencies to coordinate efforts
and facilitate positive partnerships within the community
 Work closely with the Community Programs Manager to generate goals, schedules and
reports
 Ensure the healthy maintenance and development of inter-departmental relationships
 Communicate with other Mustard Seed service providers to ensure resource needs are met
 Support Team Leads to enforce guest suspensions and provide crisis intervention as
required
 Attend all relevant staff meetings, training and participate in planning sessions as
scheduled
 Ensure delivery of shift reports, incident reports and collection and reporting of statistics
 Prepare monthly reports to the Community Programs Manager to include statistics,
concerns, successes and program updates
 Function in a fast-paced environment and respond quickly to individuals in crisis,
including but not limited to physical or mental health concerns
 Ability to respond quickly to individuals in crisis, including but not limited to physical or
mental health concerns, anger and aggression, and interpersonal crises. The worker must
identify the crisis, minimize the harm to the individual and others, use de-escalation skills
and assist the individual to explore healthy options
 Model healthy relationships with community participants and volunteers
 Refer community participants to The Mustard Seed services available in the Drop-In
centres
 Communicate the story of The Mustard Seed’s ministry and community to volunteers
 Communicate frequently with volunteers to ensure they are satisfied and understand The
Mustard Seed’s services and policies
 Participate in all staff training (e.g. NVCI, First Aid, SafeTALK) and attend meetings as
requested
 Other duties as assigned


MINIMUM QUALIFICATIONS AND SKILLS
 2 years of experience working as frontline support staff with a marginalized population
 Leadership experience—Strong interpersonal, organizational, and communication skills
 Experience working within the culture of the inner city and/or with the less fortunate
 A demonstrated passion to be involved in ending homelessness in Alberta is essential
 Experience working in a volunteer-based organization is considered an asset
 Strong communication (written and verbal) and conflict resolution skills
 Knowledge of mental illness and addictions
 Customer service experience an asset
 A self-starter with the ability to work in a cross-functional team
 Desire to serve in a Christian street ministry
 Experience working with volunteers


OTHER INFORMATION
 This is a full-time, fixed-term position from November 2019 to April 30, 2020
 Part administrative work and part relational work— daytime, evenings, weekend and
overnight availability required from Monday through Sunday. Hours may vary depending
on the needs of the Shelter and staffing availability
 Supervise staff working evening, 10-hour awake shifts, scheduled from 9pm to 7am on a 2
on/4 off rotation and as needed
 The position will require ongoing compassionate care, frequent manual labor, conflict
resolution and organizational ability
 This position is often fast-paced, and requires moderate amount of mental effort to analyze
information and problem solve
 This position requires varied mental and emotional effort, must be able to respond
appropriately to intense situations, provide conflict resolution, work directly with clients
at risk
 This position requires the training and use of two-way radio communications and MS
Office based programs
 This position requires the ability to lift up to 50 lbs. Periods of standing, walking, indoors
and outdoors
 Some travel will be required, to partnering organizations and between The Mustard Seed
sites
 Access to a reliable vehicle and proof of 2 million liability insurance is required
 A Clear Driver’s Abstract and Employment Security Check is required prior to hire
 As The Mustard Seed is a Christian ministry, we require our employees to be in agreement
and sign our statement of faith
 Must have legal authorization to work in Canada on a full-time basis for anyone other than
current employer
 We are an equal opportunity employer. All applicants will be considered for employment
without attention to race, color, religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status


Start date: once a suitable candidate is found


Apply online using our Position Application Form on our Careers page.
(https://themustardseedhr.wufoo.eu/forms/position-application-form/)


***Please also attend The Mustard Seed’s Hiring Fair on October 2 from
3:00 pm to 7:00 pm (10568 - 114 Street NW) for hiring of Shelter positions.
Please bring resume, cover letter and a list of two supervisory references.
Candidate applications may be used to fill other open positions.***
The Mustard Seed offers an EFAP and Health Spending Account benefit for hourly staff. We
embrace the concept of employment equity, which includes fair representation, antidiscrimination
and reasonable accommodation.
Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy
will be adhered to. We thank all candidates for their interest, however, only those candidates
selected for an interview will be contacted. The Mustard Seed reserves the right to amend job
advertisements. No phone calls please.

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