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WJS Canada - Program Manager

Sep 09, 2019

WJS Canada - Program Manager, Full-Time (Maple Ridge) - Job ID J0619-0555

Organization: WJS Canada 
Job Title: Program Manager, Full-Time (Maple Ridge)
Job Type: Permanent, Full-Time
Location: Maple Ridge, British Columbia, Canada
Hours of Work Per Week: 40
Scheduled Days Each Week: Monday,Tuesday,Wednesday,Thursday,Friday
Scheduled Hours: 0830 to 1630
Number of Positions: 1
Compensation: $29.0000 - $33.0000 /Hour
Closing Date: 23/09/2019


The Program
This two-bed staffed residential home, provides emergency placement services throughout the lower mainland, from Hope to Vancouver, for children and youth identified by MCFD. A majority of the children and youth will also have experienced some form of trauma in their lives resulting in unhealthy coping mechanisms. Placements may occur at any time of day, depending on the needs of the children or youth, including throughout the night. Two independent suites will provide individualized care for each child. All emergency placements will be at the initiative of the Ministry, and the length of stay will vary from one youth to another depending on how soon alternate housing arrangements can be coordinated. This program is unique in that placements may come from any of the regional MCFD offices.

The Position
We are looking for someone with the ability and skill to respond effectively to crisis situations applying trauma informed practices and strength-based approaches.

The Program Manager provides operational and administrative direction for the development, implementation and management of the program in this CARF-accredited agency. They implement and monitor policies and procedures related to day-to-day services to persons served and monitor the home providers to ensure quality of care. They interact directly with persons served and their families/care teams as required, and are responsible for overseeing and coordinating individual program plans. The program manager participates in agency decision making and is the primary liaison with the contracting body. This manager position will be responsible for supervision of children/youth in care contracted resources and day programs in the Lower Mainland catchment area.

Scheduling and Wage:
This full-time position will work 40 hours per week with a weekly schedule of:
• Monday to Friday 0830-1630
• Schedule varies to meet the operational needs of the program, including some hours on-line. Will also be required to be “on-call” during scheduled time off.
• Wage is negotiable at time of hiring.

In Your Role You Will
• Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required.
• Ensure the program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served.
• Establish and maintain a program structure and staffing to effectively accomplish the agency’s goals and objectives; coordinate and oversee the recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required.
• Coach and mentor staff, and lead and participate in team building activities.
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings.
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines; establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures.
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees.
• Develop and manage annual program budget and perform periodic cost and productivity analyses.
• Produce program, occupancy, annual and other reports as required.
• Advocate effectively for service recipients.
• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
• Participate in staff meetings and case conferences as required.
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done.
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff.
• Support menus and food plans that meet established nutritional standards, both on and off-site.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee.
• Operate motor vehicles safely and legally while transporting service recipients or on WJS business.
• Provide on-call and emergency coverage on pager or cell.

*** Prior to confirmation of employment all applicants must provide a current (dated within 3 months of hiring date) Criminal Record Check and Ministry Check. These checks can take up to 6 weeks to obtain, please ensure you prepare accordingly.

As An Ideal Candidate You Possess
• A degree in one of the humanities, social sciences or related field with educational preparation for the roles of manager and administrator.
• Minimum of three years in a similar facility or program, with at least one year in a supervisory or management role.
• Must have specific experience with financial and human resource management.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• Non-Violent Physical Crisis Intervention Certificate and Conflict Resolution Certificate
• Experience with basic sign language and/or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract

Other Requirements:
• A physician’s note confirming suitability, including a negative tuberculosis screening test
• Prior experience in Trauma Informed Practices
• Prior experience in implementing Behavioural Interventions
• Successful criminal record/vulnerable sector check.
• Successful candidate must sign an oath of confidentiality, a conflict of interest statement, abuse protocols, and a code of ethics statement

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with WJS Canada.**

What WJS Canada does
WJS Canada's mission is 'We serve individuals and families with high quality, personalized, and culturally responsive support'. The support we provide for families, emphasizes building relationships to enhance the family's strengths and achieve goals that address their needs for support in areas of struggle. Services are individualized and based on the family's belief that their own internal resources can be strengthened and that other helpful skills can be developed. For more information on WJS, services and career opportunities, visit

Where do we work?
While WJS serves individuals in many communities across Canada, this opportunity will be based in Maple Ridge BC. Situated on the southern coast of British Columbia, Maple Ridge offers outstanding scenery, amazing diversity and extensive culture; all within a mild climate. It is an area rich with eco-adventures and personality. Amenities include international cuisine, boutique shopping, community festivals, a variety of eco-tourism, along with the natural beauty of the area, suitable for individuals of every age.

Our Employees Enjoy
At WJS Canada, trust, strong connections, innovation and results are the pillars of our mandate. We manage by developing our core strength: our people. We give employees the tools to do the job, developing their competence and their confidence, by conducting training programs to ensure professional development and build skills, employee morale, employee safety, health, loyalty and satisfaction. Developing people includes respecting employees work-life balance through flexible hours, locations and duties. We support our staff with assistance and benefit packages, innovative wellness programs and compassion for the life challenges they face.

For more information on WJS Canada visit our website:

No telephone calls please. Only those candidates selected for an interview will be notified.


  • Administrative
  • Aggressive behaviour
  • At Risk Youth
  • Bachelor of Arts in Sociology
  • Bachelors- Other
  • Behaviour Management
  • Behaviour Strategies
  • Behavioural Intervention
  • Budgeting
  • CARF Accreditation
  • Child and youth care
  • Child and Youth Care Diploma
  • Child Care Worker
  • Child protection
  • Child, Youth And Family Enhancement Act
  • Children With Developmental Disabilities
  • Community Based Practice
  • Community Support Worker
  • Complex Needs
  • Correctional Services
  • Counsellor
  • De-escalation
  • Diploma - Other
  • Early Childhood Educator
  • Education Assistant
  • Family Counselling
  • Family enhancement
  • Family intervention
  • Family Reunification
  • Family Service Worker
  • Family Services
  • Financial Planning
  • Group Home
  • Health Care Aide
  • Human Service
  • Implementing Programs
  • Inclusion
  • Individualized program planning
  • Intervention
  • Key Worker
  • Kinship
  • Licensed Home
  • Life Skills
  • Master's in Sociology
  • Masters – Other
  • Medication Administration
  • MSW
  • Office Administration
  • Outreach
  • Overnight Awake
  • Payroll
  • Personal Support Work
  • Program Coordinator
  • Program Manager
  • Program Supervisor
  • Residence Worker
  • Social Service
  • Social Service Worker Diploma
  • Social Work
  • Social Work Diploma
  • Social Worker
  • Supervisor
  • Support Worker
  • Work with families
  • Youth Worker

To apply, please go to:


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