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Housing Support Worker – Full Time

Oct 18, 2018


Housing Support Worker – Full Time


The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.


The Mustard Seed Edmonton is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. The Housing Support Worker is a member of a team that provides housing and facilitates support services for 20 high-acuity persons experiencing multiple barriers, who require the support of Permanent Supportive Housing (PSH).

The main role of the Housing Support Worker will be to provide case management services, assist clients with daily living skills, connecting to community resources and other day to day tasks as needed. The Housing Support worker will work with the Housing team to provide ongoing addiction and mental health support. The Housing Support Worker will be working onsite at the residence which functions within a harm reduction model.


Meet with clients housed in The Mustard Seed apartment units on an on-going weekly basis

 Provide ongoing client support with daily living skills, medication administering and managing tenancy

 Document client interactions, service plans and client progress in Efforts to Outcomes (ETO)

 Provide addiction support using harm reduction philosophy and strategies

 Act as an advocate to assist clients with accessing community resources and external supports

 Provide crisis intervention, as necessary

 Provide input into program development and community resources

 Attend scheduled team meetings and training sessions

 Develop and maintain effective working relationships within The Mustard Seed and with external agencies

 Active role in community programs and in house activities

 Attend weekly team meetings and other training as required


 Participate in all staff training (e.g. First Aid, SafeTALK, Nonviolence) and attend monthly general meetings and support meetings with supervisor

 Other duties as assigned by supervisor


A passion to be part of ending homelessness in Alberta

 Degree/Diploma in Human Services field and two years of related work experience

 Experience with case management is considered a strong asset,

 Minimum one year work experience working with those experiencing homelessness; direct experience with Housing First initiatives considered a strong asset

 Knowledge of Edmonton’s community resources

 Preference given to those with experience working with mental health and/or addictions

 Demonstrated competency and ability to practice crisis intervention

 Ability to de-escalate and problem solve with individuals under the influence and/or struggling with a mental health crisis

 Ability to establish and maintain rapport with culturally diverse clients, including a familiarity with the Indigenous culture

 Excellent written, oral and interpersonal skills with the ability to effectively communicate with clients, members of a team, and community agencies

 Excellent organizational and time management skills

 A self-starter with the ability to work in a cross-functional team

 Ability to accomplish goals with minimal supervision

 Proficient computer skills (Microsoft Office Programs); experience with Efforts to Outcomes (ETO) an asset; Knowledge of FOIP and ability to observe confidentiality standards

 Valid Driver’s License (Class 5), 2 million liability insurance and access to a reliable vehicle


Full-time permanent position, 40 hours a week Full time, day and evening shift rotation (Week 1: 15:00 - 23:00, Week 2: 10:00 – 18:00, Week 3: 07:00 – 15:00)

 The position will require ongoing compassionate care, minimal physical effort, conflict resolution and organizational ability while working directly with risk population in life recovery

 This position requires varied mental and emotional effort and must be able to respond appropriately to intense situations

 As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our Statement of Faith

 Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

 Driver’s Abstract, Employment Security and Vulnerable Sector Check is required

 We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and flex days. The Mustard Seed embraces the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

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